Delivery Information
* Fraud/Scammer Info Update
Email sent from [email protected] is a fraud/scammer. Please DO NOT send any payment to [email protected] and do verify with us at [email protected] if you think something is suspicious.
* Is your site legit?
You may check our history with manufacturers.
* Why am I not getting your emails?
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your "safe list". If you don't hear back from us in 24 hours, email us at [email protected]. Do not use hushmail service, it blocks sites likes ours.
* Is there a minimum order?
There is no minimum order policy
* How do you ship?
Our packages are shipped very discreet. Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments. The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit one of these packages, the order will automatically be divided into two or more packages (always included in the S&H-charges). Shipments are made from various shipping points in different countries to ensure maximum discretion.
* How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1-3 business days.
Shipping time will depend on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
The cost of shipping is 35 USD (US Dollars) flat rate to anywhere around the world. We offer Free Shipping for order over USD 350. Estimated delivery time is 7 business days within EU (Europe) and 8-15 business days in other countries. We would also like to say that we also ship to P.O. boxes and also there is no need of signature upon delivery (Please advise with your order).
In an unlikely event of your order getting seized we will re-send it. You will only be required to pay $35 for shipping. If your order gets seized 2nd time in a row, we will re-send your order for 50% of order total and use Registered Mail. We may not re-send your order at a discount for the 3rd time.
ATTENTION: You may check with us before you place an order. There's no reship policy for Canada, Australia, Brazil, Finland, Italy, Japan, Korea, Netherlands, New Zealand, Norway, Singapore, Sweden, APO, FPO, and some other higher risk countries. Please accept our apologies.
* Do you ship to P.O. Boxes?
Yes, we do.
* Do you ship to APO addresses?
Yes, we do.
* Is a signature required for shipping?
Yes, but there may not need of signature upon delivery (Please advise with your order). However we may not be able to offer guarantee delivery service if you ask no signature delivery.
* Where do I send my payment?
We currently accept One methods of payment: You will receive an order confirmation email shortly with payment information after your order has been submitted.
* Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country.
* Can I buy your products through another way aside from the website?
Since we are specialized in internet mail ordering, our services are only available through our website.
* How can I contact You?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website.
* Do I need a prescription to order?
No, prescription is not required to order our products.
* How are bulk/large quantity orders shipped?
If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order.